ABOUT US
Innovative, Dedicated and Experienced, CLS provides linen and laundry services across regional Queensland like no other
800+ Customers spanning Regional Queensland
300 Staff
3 Distribution Centres
400 Tonnes of Textiles laundered each week
Linen & Garment Rental
Linen, service… a fresh approach!
30 Vehicles on the road each day
4 Laundry Plants
Unrivalled Industry Experience
Long story short
CLS is an industry-leading commercial laundry company, supplying premium linen and laundering services across regional Queensland. For over 33 years, we have been a trusted partner to some of Australia’s most iconic resorts, hotels and restaurants, delivering reliable, high-quality solutions tailored to the Hospitality, Aged Care and Health Care sectors.
As a family-owned and operated business, CLS has grown to include four advanced laundry plants, additional satellite locations and a dedicated team of nearly 300 staff. With more than 800 customers depending on us daily, our commitment to quality, efficiency and customer service remains at the heart of everything we do.
Every week, our 300-strong team processes over 400 tonnes of textiles, ensuring cleanliness, quality and reliability for businesses of all sizes. Backed by a fleet of 30 vehicles, we provide efficient, direct logistics across land and sea to more than 500??? customer sites, spanning Caloundra to the Whitsundays Islands and western regions. And yes, the Roberts family, along with our expert team, is still on the frontline—ensuring the same dedication to excellence that has defined CLS for generations.
today
As an experienced and active investor, ABGF offers more than just funding—they bring expertise, resources and connections to support CLS’s continual innovation in leading the industry and setting new benchmarks for excellence in regional Queensland’s linen services.
What’s different
A few defining factors in why we succeed
A FAMILY BUSINESS
A family, personalised approach backed by industry scale provides customers with unparalleled supply quality and security.
A BACKUP PLAN
Multiple laundry plants for laundering redundancy.
STRATEGY
Strategically located Distribution Centres for local service.
SCALABILITY
Industry economy of scale for competitive pricing.
EXPERIENCE
A team with unrivalled experience and focus.
OUR TEAM
NEVILLE & MORENA ROBERTS
Founders, Consolidated Linen Service
From day one, Neville (“Nifty” Nev) and Morena (“Mum”) Roberts have been the heart and soul of CLS. Their dedication and hard work have built the company into what it is today—an industry leader in commercial laundry services across regional Queensland.
Nev continues to be hands-on every day, fine-tuning machines on the laundry floor and developing innovative solutions—some of which are now manufactured and used industry-wide. Morena, after two decades of tireless commitment to the business, now takes on an equally important role: looking after the ever-growing Roberts grandchildren!
Their passion and family-first approach remain at the core of CLS.
Adam Roberts
Managing Director
The #1 born son, Adam was persuaded by the founding father (“Nifty Nev”) to defer university studies “just to lend a hand”—and the rest, as they say, is history.
These days, you’ll find Adam on the road most weeks, visiting customers, suppliers and absolutely anyone keen to chat about laundry. When not out in the field, he’s back at the office, tackling the inevitable number crunching that comes with leading a growing business.
As an approachable leader, Adam is never too busy to listen to his team, always ready to hear out any problem and find a solution together. His passion for the industry and commitment to CLS continue to drive the team forward.
Tom Roberts
Group General Manager
As the #3 born son and allegedly the new and improved model, Tom is now firmly based in Gladstone or Rockhampton.. or any other direction he’s pulled in. He leads all aspects of CLS operations and customer service across Central Queensland. It’s a big role, but having worked on the laundry floor since birth, Tom brings a deep understanding of the business to every challenge.
A genuine people leader who’s sharp as a tack, Tom is always driving innovation to push CLS into the future. His hands-on experience and leadership make him a key figure in driving CLS’s success across the region.
Tamarla Dehnert
Administration Manager
A long-time part of the CLS family (and de facto family member), Tamarla is the go-to person for getting things done—and getting them done right. The Minister of Everything—running procurement, payroll, accounts, admin and everything else that’s thrown her way.
Her tenacity for a job well done is admired by all and whether it’s sorting out the day-to-day tasks or tackling bigger challenges (like keeping the brothers in line), Tamarla’s dedication ensures the business runs like clockwork. Every company needs a Tamarla and we’re fortunate to have her.
Amy Penrose
General Manager, Whitsundays & Group Head of People & Safety
As if running a laundry plant with 70 staff wasn’t busy enough, Amy’s conflicting passions for plant operations and people frameworks led her to take on two roles. Utilising her corporate background and newfound love for laundry (who would’ve thought!), she’s overseeing the day-to-day at the Whitsundays plant, but also driving safety and people systems across the company.
Amy leads a forever evolving team, washing and delivering linen for some of Australia’s most iconic hotels and resorts in the Whitsundays. As Group Head of People & Safety, she aims to make every staff member feel supported and safe, while leading the charge towards HR compliance and continuous improvement. Her energy and determination ensure that whatever needs to happen, happens.
Mel Graham
Hervey Bay Laundry Operations Manager
Running one of the largest and most automated laundries in regional Australia is no easy feat, but Mel Graham has proven herself up to the challenge. With nearly a lifetime’s worth of knowledge of the laundry floor, Mel’s expertise spans across every aspect of operations—from the nuts and bolts of machine maintenance to the finer points of workflow optimisation.
Her commitment to continuous improvement ensures that the CLS flagship laundry remains at the forefront of efficiency and quality. With her passion for the industry and tireless dedication, Mel plays a pivotal role in maintaining the high standards that make CLS a trusted partner for customers across the region.
NICHOLA CHAPMAN
Financial Controller
With over 20 years of experience in finance, Nichola Chapman brings a sharp analytical mind and a strategic approach to her role as Financial Controller at CLS. A Certified Practising Accountant (CPA), Nichola’s expertise spans across business planning, financial modelling, and commercial analysis, making her an invaluable partner in driving CLS’s financial success.
Nichola is more than just numbers—she’s a strategic thinker and problem solver, known for delivering innovative financial solutions that support CLS’s continued growth. Whether it’s ensuring cash flow efficiency, navigating IFRS compliance, or leading financial reporting, she thrives on making informed decisions that drive business performance.
ROBERT HUGHES
Central Queensland Operations Manager
With over a decade of experience in manufacturing, automotive, and distribution sectors across the UK, Robert Hughes brings a wealth of expertise to his role as Central Queensland Operations Manager at CLS. Now leading operations at the Gladstone plant, Robert is committed to driving efficiency, quality, and innovation across all aspects of production and logistics.
A skilled project and operations manager, Robert thrives on optimising processes, implementing strategic improvements, and leading high-performing teams. His sharp critical thinking and effective communication ensure that operations run smoothly, deadlines are met, and teams stay engaged and motivated.
Katrina Donovan
Rockhampton Operations Manager
A true Rockhampton and former Chevron Laundry institution, Katrina Donovan is the driving force behind the Rockhampton plant. A powerhouse of energy and dedication, ensuring her team delivers the highest standards of service day in and day out.
Katrina’s commitment to her team and customers never stops—just like her. With a deep understanding of laundry operations and a passion for efficiency and quality, she keeps things running smoothly without losing her great sense of humour. Whether it’s problem-solving on the floor or ensuring seamless customer service, Katrina is at the heart of it all, making a lasting impact on the people and businesses she supports.
Russell Pieper
Quality & Safety Manager – Hervey Bay
As the lieutenant for safety in Hervey Bay, Russ plays a key role in upholding quality and compliance at one of CLS’s most advanced plants. With extensive experience across Customer Service, Logistics, Quality, and Accreditation, he brings a structured and detail-focused approach to maintaining high standards on the laundry floor.
Russ is continually reviewing systems to uphold ISO compliance and improve workplace safety, ensuring the team operates efficiently and—most importantly—safely. His commitment to both people and processes keeps Hervey Bay staff safe while reinforcing CLS’s dedication to quality and care.
Wansiri “Wan” Day
Mackay Service Manager
Wan is the heart of CLS in Mackay, devoted to ensuring our local customers receive seamless service from the Paget Distribution Centre. Tireless in her role, she keeps the day-to-day supply running smoothly, always going the extra mile to meet customer needs.
With her infectious energy and unwavering commitment, Wan is more than just a service manager—she’s a trusted partner to our customers. And if you ever need to see a smile, just find Wan—she’s guaranteed to brighten your day!
KERI-ANN WOOD
Sunshine Coast Customer Service Manager
With a background in motel management, Keri-Ann brings a unique “both sides-of-the-fence” perspective to service delivery. Having joined CLS on the Sunshine Coast in 2010, she understands firsthand the importance of putting customers first.
Keri-Ann’s blend of hospitality experience and customer service expertise has made her a standout leader in ensuring that every client’s needs are met with care, efficiency, and attention to detail. Her dedication to delivering outstanding service continues to strengthen CLS’s relationships with customers across the Sunshine Coast.
Jo Soulle
Customer Service Manager
From the heat of the kitchen to the steam of a laundry, Jo brings her rich hospitality background to the forefront of customer service. Whether engaging with clients, troubleshooting issues, or doing whatever it takes to meet their needs, Jo thrives on the variety and challenge that each day brings.
No two days are ever the same, and that’s exactly how Jo likes it. Her ability to adapt and her commitment to delivering exceptional service make her a vital part of ensuring our customers’ satisfaction is always top-notch.
Document downloads
Please see below for various document downloads related to our services and business processes.
Quality Policy
(PDF)
Contact Us
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