Innovative, Dedicated and Experienced, CLS provides linen and laundry services across regional Queensland like no other
800+ Customers spanning Regional Queensland
3 Distribution Centres
400 Tonnes of Textiles laundered each week
Linen & Garment Rental
Linen, service… a fresh approach!
30 Vehicles on the road each day
4 Laundry Plants
Unrivalled Industry Experience
Long story short
CLS provides linen and garment rental and laundry services.
Trading since 1990, Roberts Family members actively work each day offering unrivalled experience and personal attention to customers spanning regional Queensland
State-of-the-art facilities featuring innovative and automated systems and processes, CLS offers customers a quality, long-term and cost-effective service solution.
A Short Story Longer...
Without a single customer in 1990, Consolidated Linen Service or Hervey Bay Commercial Laundry as it was then known, was established to meet the growing needs of the local Hervey Bay area. Neville & Morena Roberts persisted during the early years to expand customer by customer, washing machine by washing machine at a time.
Oldest son Adam, and then Luke joined the family business. Conversation each Sunday night at family dinners rarely strayed from washing more, washing faster and washing smarter.
With continued growth, CLS began servicing nearby regions and investments in larger and more efficient equipment was made. By the Year 2000, CLS was the predominate laundry operator across the Wide Bay, washing around 40 tonnes of linen each week.
In 2003, a major plant upgrade included the installation of a new Continuous Batch Washer and Dryer system increasing capacity to 100 tonnes.
In 2004, a further expansion was undertaken by merging with a Sunshine Coast based laundry called Crystal Linen Service. The “CLS” moniker was alive and well.
The youngest and supposedly smartest brother Tom jumped on board, with his brothers often reminding Tom that his intelligence was questionable considering the many other career opportunities he’d forsaken. But the smell of soap suds was too much to resist.
A few years later, another large plant upgrade doubled the capacity of the Hervey Bay laundry with a 2nd CBW added along with high-speed ironers and other automated equipment. Up to 200 tonnes of linen was now being laundered each week.
Expansion northwards occurred with the acquisition of a laundry plant in Gladstone in 2013 and shortly thereafter, a largescale Distribution Centre in Mackay. The Gladstone laundry underwent an upgrade in 2017 to expand capacity, improve quality and offer greater supply redundancy.
In 2020, Laundry #3, being Barrier Reef Linen joined the ranks and CLS began servicing The Whitsundays. This near new plant was purpose-built for the local market and now washes up to 100 tonnes each week.
Late 2021, Chevron Laundry Rockhampton became CLS Laundry #4. This purchase further increased our Central Qld capacity and compliments the Gladstone plant today with a diversified customer profile.
This story will get even longer in the years ahead with our family and team committed to our industry and customers across the regional Queensland landscape.
Employing 200+ people, washing more than 300 tonnes a week (think 700,000 Towels) and with a fleet of more than 25 Trucks and Vans, CLS can offer cost-effective and quality linen & garment rental & laundry services across regional Queensland like no other.
And yes, The Roberts Family along with an experienced team behind-the-scenes are still on the frontline each and every day.
A few defining factors in why we succeed
A FAMILY BUSINESS
A family, personalised approach backed by industry scale provides customers with unparalleled supply quality and security.
A BACKUP PLAN
Multiple laundry plants for laundering redundancy.
Strategically located Distribution Centres for local service.
Industry economy of scale for competitive pricing.
A team with unrivalled experience and focus.
NEVILLE & MORENA ROBERTS
Consolidated Linen Service Founders
“Nifty” Nev and “Mum” have been the backbone of CLS from Day 1. Today, Nev continues to work each day tinkering with every machine across the laundry floors and some of his inventions are now manufactured and sold across the industry.
After working tirelessly for the first 20 years since inception, Morena now performs an equally important task; babysitting the growing number of grandchildren within the Roberts clan.
#1 Son. Was conned by founding father to defer University studies to lend a hand. The rest they say is history. On the road most weeks visiting customers, suppliers and anyone else who likes to discuss laundry. Number crunching is an unavoidable duty when trapped in the office.
Central QLD Operations & Customer Service Manager
#3 Son & supposedly the new & improved latest model. Now ensconced in Gladstone, Tom manages all parts of CLS operations & customer service across Central Queensland. A big job, but after being on the laundry floor since he was born, Tom has a lifetime of experience to call on.
Long-time part of the furniture (and de-facto family member), Tamarla is part financial controller, part everything else that needs to be done. Every company needs a Tamarla.
General Manager, Whitsundays
Putting her corporate background to great use, Amy has rolled up her sleeves to get dirty and then clean on the laundry floor. With a growing team of 60 washing and delivering linen for some of Australia’s most iconic hotels & resorts, Amy leads from the front and has the energy and determination to make whatever needs to happen, happen.
Hervey Bay Laundry Operations Manager
Running one of the largest & most automated laundries in regional Australia is no easy feat. Mel has spent almost a lifetime on the laundry floor and with the skills & commitment to continually improve operations, the CLS flagship laundry is in good hands.
Rockhampton Operations Manager
Katrina is a Rocky and formerly Chevron Laundry institution and her commitment to her team & customers never stops, just like her.
Quality & Safety Manager
Wansiri “Wan” Day
Mackay Service Manager
Wan is devoted to her local Mackay Customers and is tireless in her role of managing our day-to-day supply from our Paget Distribution Centre. If you need to see a smile, you only need to see Wan!
Sunshine Coast Customer Service Manager
Customer Service Manager
From the heat of the kitchen to the steam of a laundry, Jo draws on her Hospitality background to engage, assist, trouble-shoot or do whatever it takes to meet the needs of our customers. No two days are the same and that’s just the challenge Jo relishes.
CLS Strategic Operations & Projects
The Washing Whisperer manages the suds across all the Laundries. With expertise, dedication and a lot of passion for achieving the best wash results possible, Will performs a critical task that our customers rely on.
Administration and Payroll
Please see below for various document downloads related to our services and business processes.
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